Introduction

Welcome to www.sollogs.ae and the Sollogs Mobile Application (collectively, referred to hereinafter as the “Web Portal”).

This Web Portal is owned and operated by Sollogs Customs & Global Trade FZE LLC. and its affiliates (collectively, referred to hereinafter as “Sollogs,” “Company,” “We,” or “Us” interchangeably), located at the primary domain www.sollogs.ae (and all associated sites linked to it).

Sollogs takes your privacy very seriously, and we are committed to protecting the privacy of all visitors and subscribers to our Web Portal or any mobile application we make available via an App Store (the “App,” together with the Web Portal), and the corresponding services available through the Online Platform (the “Services”).

We understand that you do not want the personal information you provide to us distributed indiscriminately. Here, we explain how we collect information on or via the Web Portal, what we do with that information, and what controls you have in relation to it. This Privacy Policy forms part of the Terms and Conditions that govern all use of the Web Portal.

It also explains the purposes for which the Web Portal collects the User’s personal data, the procedures to store and handle that data, and how such data may be transferred or shared with third-party service providers.

It is important that the User reads this Privacy Policy together with any other privacy notice or fair processing notice that the Web Portal may provide on specific occasions when personal data is being collected or processed, so that the User is fully aware of the collection, storage, and processing of their personal data.

Updates

We may update this Privacy Policy at our discretion from time to time by posting a new version on our Web Portal. You should check the Web Portal occasionally to ensure that any changes made are acceptable to you. If required by applicable law, you will be notified of any significant changes to the Privacy Policy.

The current version of this Privacy Policy was last modified on August 8, 2026.

1. Consent to and Changes to the Privacy Policy

The User unconditionally agrees that by becoming a user of the Web Portal and/or availing any Services, they consent to the Web Portal collecting, receiving, storing, using, transferring, handling, managing, processing, providing access to, sharing, disclosing, and analyzing User Information as described in this Privacy Policy.

The Company reserves the right to change, modify, add, or delete any terms of this Privacy Policy, at its sole discretion, at any time, with or without advance notice. Any such changes will be published on the Web Portal to enable Users to review them. Apart from this publication, the Company has no obligation to notify the User of such changes. Users are responsible for regularly accessing the Web Portal to stay informed of any updates.

If a User does not agree with this Privacy Policy or any part of it, they should not access the Web Portal, use any Services, or provide the Company with any User Information. In such cases, Users may terminate their account by sending a request to Sollogs or by deleting their account via the profile settings page.

If a User accesses the Web Portal, uses the Services on behalf of another individual, or uploads another person’s information/data, they represent and warrant that they are duly authorized by that individual or entity to accept this Privacy Policy on their behalf.

The Company may process User Information without requiring specific consent from the User, in compliance with applicable law.

By accessing the Web Portal, using the Services, or providing any information, each User is deemed to have read, understood, and agreed to the conditions of this Privacy Policy and agrees to be bound by them.

2. The Information We Collect

In the course of using the Web Portal, Sollogs collects certain information, which may be broadly categorized as General Information and Personal Information.

General Information

No account is required to visit, search, view information, or use the Web Portal. This information does not personally identify the User and may include:

• Technical Data automatically received when a User accesses the Web Portal, such as:
  • Uniform Resource Locator (URL) of the site (if any) from which the User visits;
  • Internet Protocol (IP) address of the User’s computer (or the proxy server used to access the Web);
  • Domain Name System (DNS) and server information;
  • User’s computer operating system (OS);
  • Type of web browser used;
  • Email patterns; and/or
  • Name of the User’s Internet Service Provider (ISP).
• Usage Data: Information about how the User uses the Web Portal and Services, including time spent on the Web Portal and browsing history.
• Marketing and Communications Data: User preferences for receiving marketing from the Web Portal and affiliated third parties, as well as communication preferences.

The Company may obtain and aggregate technical and other data about the User’s use of the Web Portal and Services that is not personally identifiable (Aggregated Anonymous Data). Aggregated Anonymous Data may be used to improve, support, and operate the Web Portal or Services. Such data will not directly or indirectly reveal the User’s identity.

Personal Information

If a User chooses to create an account, the Web Portal will request personal information to provide access to additional services. This information will not be publicly displayed. Each time a User accesses the Web Portal, they will also be asked to provide their username and password to sign in.

Personal Information may include:

• Identity Data: User login information, title, first and last name, username or similar identifier, and business information (e.g., company name).
• Contact Data: Email address and telephone numbers.
• Transaction Data: Bank account information, credit or debit card details, and information about payments and Services used via the Web Portal.
• Profile Data: Username and password for the Web Portal, purchases or orders made by the User, interests, preferences, feedback and survey responses, and content uploaded by the User (e.g., photos or comments).

Sollogs does not collect any Special Categories of Personal Data about the User. This includes information regarding the User’s race or ethnicity, religious or philosophical beliefs, sex life or sexual orientation, political opinions, criminal convictions, trade union membership, health information, or genetic and biometric data.

Significant Policy Change Notification

For significant changes to this Privacy Policy that materially affect the collection, use, or disclosure of User Information, Sollogs may provide additional notifications via email or a prominent notice on the Web Portal.

Children’s Privacy

Sollogs does not knowingly collect personal data from children under the age of 13/16 without verifiable parental consent. If you are a parent or guardian and believe your child has provided personal information on the Web Portal, please contact us at customercare@sollogs.ae to request deletion.

3. When We Collect Information

Sollogs collects information when the User:

• Accesses the Web Portal;
• Registers as a User on the Web Portal;
• Uses the Services offered on the Web Portal, such as making an online purchase;
• Posts reviews or feedback on items available on the Web Portal;
• Participates in an online survey or contest organized by the Company;
• Requests marketing communications to be sent; and
• Communicates with the Company’s customer service team.

Additionally, upon downloading, installing, or accessing the Web Portal, the User may grant the following permissions through their device’s operating system, if necessary:

• Read, write, modify, and delete data related to the Web Portal on the device’s internal or external storage;
• Access network information, connect to networks (including Wi-Fi), and send/receive data over the network;
• Determine the User’s approximate location using sources such as mobile towers and connected Wi-Fi networks;
• Determine the User’s exact location using sources such as GPS;
• Access the model number, IMEI, operating system details, and phone number of the User’s device, if it is a portable electronic device;
• Retrieve information about other applications and services running on the User’s device;
• Detect when the User’s device is switched off or on for the purpose of sending notifications or push notifications; and/or
• Access and modify the display and sound settings of the User’s device.

4. How We Collect Information

The Web Portal may use standard technologies, such as cookies, to store certain User Information (that is not sensitive personal data) for technical administration of the Web Portal, research and development, and User management. Cookies are small data files downloaded onto the User’s device when visiting the Web Portal. The User’s browser allows www.sollogs.ae to place session-based IDs and/or persistent cookies on the device that identify it.

Cookies enable Sollogs to, among other things:

• Estimate usage size and usage patterns;
• Store information about the User’s preferences and customize the Web Portal according to the User’s interests;
• Speed up searches on the Web Portal; and
• Recognize the User when they return to the Web Portal.

Sollogs may also use cookies to personalize its sites and track User activity across other Web Portals owned or operated by the Company. Users can disable cookies via their browser settings; however, some areas of the Web Portal may not function properly if cookies are disabled.

In addition, Sollogs may use other tracking technologies, such as Pixel Tags (sometimes called “Web Beacons”). Pixel Tags are small, invisible image files placed on web pages or emails. They transmit certain information to Sollogs’ servers to personalize the Web Portal and track User activity across Web Portals owned or operated by the Company.

Like most interactive websites, Sollogs uses Web Server Log Files to collect technical data as described in Clause 2(a). These logs are used for system administration, detecting usage patterns, analyzing trends, tracking User movement, providing broad traffic information for planning, and troubleshooting. IP addresses in these logs are not linked to personal data.

Sollogs may also receive personal data about Users from various third parties, including:

• Analytics providers;
• Advertising networks;
• Search information providers;
• Social media networks; and
• Data brokers and aggregators.

Users may choose to accept or decline cookies via their browser settings. By continuing to use the Web Portal without changing cookie settings, Users consent to the placement of cookies. Sollogs may also provide a cookie consent banner where required by law.

5. How User Information Is Used

Sollogs will use your Personal Information and General Information only in the manner permitted under applicable laws. For example, information may be used:

• Where Sollogs needs to perform its obligations under the Terms and Conditions or this Privacy Policy;
• Where it is necessary for Sollogs’ legitimate interests (or those of a third party) and the User’s interests and fundamental rights do not override those interests;
• Where Sollogs needs to comply with any applicable law.

5.1 Use and Disclosure of User Information

Sollogs may use User Information for the following purposes:

• To open and manage your registration with the Web Portal, including purchases or orders made through your account;
• To identify you each time you visit the Web Portal and track your use of the Web Portal;
• To generate aggregate statistics about Web Portal visitors and Web Portal traffic;
• To send you information regarding the Web Portal, changes to this Privacy Policy, changes to the Terms and Conditions, user agreements, policies, or other administrative information;
• To send relevant information about Services available on the Web Portal, notify you about e-products and e-services that may interest you, and provide marketing communications that Sollogs believes may be of interest;
• To use data analytics to improve the layout and functionality of the Web Portal, Services, marketing, customer relationships, and user experience;
• To administer and protect Sollogs’ business and the Web Portal (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data);
• To respond to legal, judicial, or quasi-judicial processes, and provide information to law enforcement or in connection with investigations related to public safety, as permitted by applicable law; and
• To share information with certain third parties as outlined in Clause 6.

Each User acknowledges that User Information on the Web Portal may also be used:

• To provide the Services available on or through the Web Portal;
• In an aggregated or non-personally identifiable form for research, analysis, or transfer of such research and analysis;
• For communication purposes;
• For debugging or customer support issues; and/or
• In anonymized form (non-personally identifiable) to help grow the business of Sollogs.

Each User consents to such collection, use, and disclosure.

Notwithstanding the above, Sollogs will, to the best of its ability, ensure that third parties abide by this Privacy Policy when User Information is shared with them. Sollogs will enter into appropriate agreements to ensure that third parties implement security measures comparable to those used by Sollogs or adequate measures commensurate with the security standards Sollogs uses to protect User Information.

6. With Whom Is Your Information Shared?

Sollogs may share parts of your information with third parties who assist in providing the Services available on the Web Portal or in processing payments for those Services (such as banks and payment platform providers). Unless you opt out, Sollogs may also disclose your Personal Information to business partners or sponsors so they can contact you by email about products or services that may be of interest. Sollogs is not responsible for the actions of third parties to whom your Personal Information is disclosed.

Sollogs may analyze and disclose aggregate statistics about visitors to the Web Portal to describe its Services to prospective partners, advertisers, and other reputable third parties for lawful purposes. These statistics will not contain personally identifiable information.

Sollogs may also disclose your Personal Information if required by law or if it believes such disclosure is necessary to protect the rights, property, or personal safety of Sollogs, the Web Portal, or its visitors.

In the event that Sollogs is sold to a third party, or undergoes a merger, consolidation, or acquisition, it may become necessary to transfer your Personal Information to a third party. In such cases, Sollogs will ensure that the third party handles your Personal Information with care no less than the level of protection applied by Sollogs.

6.1 International Transfers

Sollogs may transfer User Information to countries other than the one in which the information was originally collected. These countries may not have the same data protection laws as the country where the User initially provided the information.

When transferring User Information internationally, Sollogs ensures that appropriate safeguards are in place, including contracts or agreements that provide protection equivalent to the standards described in this Privacy Policy. Users may contact Sollogs for further information about the specific mechanisms used in such transfers.

6.2 Your Information Is Not Shared

• www.sollogs.ae will not share or pass debit/credit card details to any third parties, except the exclusive payment platform provider and bank.
• All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.
• Sollogs does not sell Personal Information under any circumstances.

7. Type of Information Not to Be Uploaded

While accessing the Web Portal, Users must ensure that they do not host, display, upload, modify, publish, transmit, update, or share any information that:

• Belongs to another person and the User does not have the right to use or share it;
• Is grossly harmful, abusive, threatening, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another person’s privacy, hateful, racially or ethnically objectionable, disparaging, related to or encouraging money laundering or gambling, or otherwise unlawful in any manner;
• Harms minors in any way;
• Infringes any patent, trademark, copyright, or other proprietary rights of any person;
• Deceives or misleads the recipient about the origin of such messages or communicates information that is grossly offensive or menacing in nature;
• Violates any applicable law;
• Impersonates another person or falsely states or misrepresents affiliation with any person or entity;
• Contains software viruses, malicious code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
• Threatens the unity, integrity, defense, security, or sovereignty of any nation, friendly relations with foreign states, or public order, or causes incitement to a cognizable offence, prevents investigation of any offence, or insults any nation; and/or
• Is knowingly false and sent for the purpose of causing annoyance, inconvenience, danger, obstruction, insult, injury, criminal intimidation, enmity, hatred, or ill will.

Notwithstanding the generality of the foregoing, Users agree and undertake not to upload any information or data that infringes the intellectual property rights of any third party. The Company reserves the right to remove any information or data from the Web Portal that it determines, at its sole discretion, to violate the intellectual property rights of any third party, including but not limited to patents, trademarks, copyrights, or other proprietary rights.

8. User’s Legal Rights

The User has the following rights regarding their personal data:

• Right of Access — Request access to the User’s personal data that is directly or indirectly used or processed by Sollogs (commonly known as a “Data Subject Access Request” or DSAR).
• Right to Correction — Request correction of any personal data that Sollogs holds about the User.
• Right to Deletion — Request removal of User Information. Note that Sollogs may not always be able to comply with a deletion request for specific legal reasons, which will be communicated to the User, if applicable, at the time of the request.
• Right to Object — Object to the processing of User Information where Sollogs is relying on a legitimate interest (or that of a third party) and the User’s particular situation justifies an objection.
• Right to Restriction — Request restriction of the processing of User Information.
• Right to Data Portability — Request the transfer of User Information to the User or to a third party. This right applies only to automated information which the User initially provided consent for Sollogs to use, or where Sollogs used the information to perform a contract with the User.
• Right to Withdraw Consent — Withdraw consent at any time where Sollogs is relying on consent to process User Information. This will not affect the lawfulness of any processing carried out before the withdrawal of consent.

9. Data Security and Retention

Sollogs stores your Personal Information in data centers that may be accessed by our affiliates. These data centers may be located within the UAE or abroad. We place great emphasis on safeguarding your information and have implemented effective technical and organizational measures to prevent unauthorized access or disclosure. However, no security measure is entirely infallible, and any transmission of your information is done at your own risk.

User Information is maintained by Sollogs in electronic form on company equipment and on the equipment of its employees. Such information may also be converted to physical form from time to time. Sollogs takes all necessary precautions to protect User Information, both online and offline. User Information is accessible to Sollogs’ employees, agents, advisers, directors, partners, and certain third parties only on a need-to-know basis, and employees are bound by strict confidentiality obligations.

As part of business operations, Sollogs may retain and submit certain User Information to other Users (where necessary to provide Services) or to the appropriate authorities (when requested).

Sollogs has procedures in place to handle suspected personal data breaches and will notify Users and any applicable regulators of a breach when legally required.

Sollogs implements reasonable security practices and procedures and maintains a comprehensive, documented information security program. This program includes managerial, technical, operational, and physical security controls that are commensurate with the nature of the information being collected and the Company’s business. Appropriate physical, electronic, and managerial procedures are in place to safeguard, maintain, and correctly use User Information collected online.

Sollogs respects the User’s right to privacy and, except as stated in this Privacy Policy, will disclose User Information only when required by law, regulation, legal authority, or government agency, or when Sollogs, in its sole discretion, deems it necessary to:

• Protect its rights or the rights of others;
• Prevent harm to persons or property;
• Fight fraud and credit risk; or
• Enforce or apply the Terms and Conditions.

Sollogs is not responsible for security breaches resulting from events beyond its reasonable control, including but not limited to: acts of God, strikes, lockouts, industrial action, labor conflicts, acts of war, civil unrest, riots, invasions, terrorism, government actions, storms, floods, fires, earthquakes, explosions, public utility failures, industry-wide shortages, natural disasters, epidemics or pandemics (including COVID-19), lockdowns, transportation disruptions, or failures or delays in telecommunications or internet services.

Sollogs retains User Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Upon expiration of these periods, the information will be securely deleted or anonymized.

10. Phishing

Identity theft and phishing are of significant concern to Sollogs. Protecting User information to prevent identity theft is a top priority. Sollogs does not and will not request a User’s PIN, password, or other sensitive information via non-secure or unsolicited email, telephone, or any other communication. Users are advised not to provide such information through any non-secure medium.

11. Third-Party Hyperlinks

Sollogs may, from time to time, provide links on the Web Portal to third-party Web Portals for the User’s convenience and information. This may include links to third-party Web Portals, social media platforms, and pages hosted or owned by third parties.

Such third-party Web Portals are not owned, hosted, or controlled by Sollogs. When the User visits these portals or platforms, they do so at their own risk. These third parties may have their own privacy policies, and Sollogs recommends that Users review these policies before providing any personal information or engaging in transactions.

Sollogs does not assume any responsibility or liability for the use of third-party Web Portals or social media platforms, their content, or their privacy practices, and does not endorse them. Users are encouraged to familiarize themselves with the privacy policies of these third parties prior to sharing any information or entering into any transactions.

12. Termination of Access

Notwithstanding anything to the contrary in this Privacy Policy or the Terms and Conditions, Sollogs may take action against a User in the following circumstances:

• The User breaches or fails to comply with any provision of this Privacy Policy or the Terms and Conditions;
• The User fails to comply with applicable law;
• The User uploads information or data on the Web Portal that is fraudulent, untrue, inaccurate, outdated, or incomplete, or Sollogs has reasonable grounds to suspect that such information or data is untrue, inaccurate, outdated, or incomplete;
• The User infringes the intellectual property rights of Sollogs or any third party;
• A third party reports a violation of its rights as a result of a User’s use of the Web Portal or Services;
• Sollogs has reasonable grounds to suspect any illegal, fraudulent, unethical, or abusive activity by the User; or
• Sollogs believes, in its sole discretion, that the User’s actions are causing or may cause legal liability for other Users or Sollogs, or are contrary to the interests of Sollogs, the Web Portal, Sollogs’ intellectual property, or User Information.

In such circumstances, Sollogs shall have the right to immediately:

• Terminate the User’s access to or use of the Web Portal and Services;
• Remove non-compliant, fraudulent, untrue, or inaccurate information or data from the Web Portal;
• Deactivate the User’s account;
• Investigate and take appropriate action against the User for any alleged breach;
• File a complaint with or report any illegal activity to the appropriate governmental authority; and/or
• Take any other action deemed appropriate under applicable law.

13. User’s Failure to Provide Personal Data

Where www.sollogs.ae needs to collect personal data under applicable law or under the terms of this Privacy Policy, and the User fails to provide such data when requested, Sollogs may, at its sole discretion, restrict access to the Web Portal or Services. In such cases, Sollogs may also terminate a Service and will notify the User at the time of such termination.

14. No Warranty for Accuracy and Completeness of Data

Each User undertakes to ensure that any information or data uploaded to the Web Portal is accurate, complete, and not false or misleading.

Sollogs makes no representations or warranties, whether express or implied, and specifically disclaims any and all warranties of any kind regarding the Web Portal, including but not limited to:

• Title and non-infringement;
• Availability and security;
• Accuracy or completeness of information, including User Information;
• Merchantability and fitness for a particular purpose;
• Freedom from viruses or malware;
• Timeliness, functionality, reliability, sequencing, or speed of delivery.

To the fullest extent permitted by law, Sollogs disclaims all liability arising from the User’s use of or reliance on the Web Portal, the Services, representations or warranties made by other Users, content or information provided by Users, or any opinion or suggestion expressed by Sollogs or any User.

15. Enquiry and Complaints

If a User has any enquiry, feedback, suggestion, or concern about this Privacy Policy or the content of the Web Portal, they may contact Sollogs at customercare@sollogs.ae.

Users have the right to make a complaint at any time to the Data Protection Authority. Sollogs encourages Users to first contact the Company to address their concerns before approaching the Authority.

16. User Acceptance

By using or registering on the Web Portal and thereby accepting the Terms and Conditions of which this Privacy Policy forms part, Users consent to the collection and use of their information by Sollogs as set out in this Privacy Policy. Sollogs may update this Privacy Policy from time to time. Any changes will be posted on this page, and Users are encouraged to review it regularly.

17. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United Arab Emirates.