Introduction

Welcome to www.sollogs.ae and the Sollogs Mobile Application (collectively, referred to hereinafter as the “Web Portal”).

This Web Portal is owned and operated by Sollogs Customs & Global Trade FZE LLC, and its affiliates (collectively, referred to hereinafter as “Sollogs,” “Company,” “We,” or “Us” interchangeably), located at the primary domain www.sollogs.ae (and all associated sites linked to it).

Sollogs Customs & Global Trade FZE LLC is a company legally registered in the United Arab Emirates. The Company operates and manages this Web Portal from the United Arab Emirates, and the laws of this country govern its operation.

We are the exclusive owner of this Web Portal. All content, design, development, maintenance, and hosting are carried out and controlled by the Company.

Sollogs specializes in providing:

• Digital Solutions
• On-Site Customs Solutions
• Web-Enabled Services

These solutions and services are specifically designed for global trade, including customs, logistics, supply chain companies, and auditing firms, and are delivered through this web portal.

1. Agreement Between You and SOLLOGS

This agreement (“Terms and Conditions”) is made between Sollogs Customs & Global Trade FZE LLC. (“Sollogs” or the “Company”) and the person or entity accessing, using, or attempting to access or use the Web Portal and/or avail of services from the Company (“You” or the “User”). By completing the registration process for the Web Portal, you confirm that you are fully authorized to bind yourself and, if applicable, your organization to this agreement.

By registering and accessing the Web Portal, you acknowledge that you and your organization have read, understood, and agree to be bound by these Terms and Conditions, as well as all related policies and notices. This agreement governs your access to and use of any service offered via the Web Portal. If you do not agree with these Terms and Conditions, your sole recourse is to refrain from using the Web Portal.

1.1 Modifications

Sollogs reserves the right to update, change, or replace any part of these Terms and Conditions at any time by posting updates and/or changes on the Web Portal. It is the User’s responsibility to review this page periodically for any modifications.

Your continued use of or access to the Web Portal following the posting of any changes constitutes acceptance of such revised Terms and Conditions. If you do not agree with any modification, you may delete your account at any time via the profile settings page of the Web Portal.

These Terms and Conditions, including all posted modifications, constitute the entire agreement between the User and Sollogs with respect to your use of the Web Portal.

2. Definitions and Interpretation

For the purposes of these Terms and Conditions, the following terms shall have the meanings set forth below:

2.1 “Affiliates” means any entity owned or controlled, directly or indirectly, by Sollogs Customs & Global Trade FZE LLC.

2.2 “ Applicable Laws ” means all laws of the United Arab Emirates applicable to the use of the Web Portal and these Terms and Conditions, without regard to conflict of law principles. All disputes arising in connection with these Terms and Conditions shall be heard exclusively by a court of competent jurisdiction in the United Arab Emirates.

2.3 “Governmental Authority” means any nation, government, province, state, or other political subdivision thereof; and any entity, authority, or body exercising executive, legislative, judicial, regulatory, or administrative functions of or pertaining to government, including any government authority, agency, department, board, commission, or instrumentality of the UAE or any other jurisdiction in which Sollogs or the User conducts business.

2.4 “Mobile Applications” means the Android App (Android) and Apple App (iOS) provided by Sollogs.

2.5 “Person ” means any individual, organization, corporation, partnership, joint venture, trust, unincorporated organization, or any other legal entity.

2.6 “Personal Data” means any information about an individual from which that person can be identified, or such other information defined as “Personal Data” or “Personal Information” under Applicable Laws. It does not include information from which the identity of the person has been removed (anonymous data).

2.7 “Service” means the provision of the Web Portal and any products offered therein.

2.8 “Subscriber” means any individual or entity who has registered for or paid to receive a specific service, product, or updates, typically on a recurring basis.

2.9 “User Information” means any information or data provided by the User to Sollogs, including, without limitation, any Personal Data.

3. General Terms and Conditions Applicable to Users

3.1 Eligibility Criteria

By using the Web Portal, the User represents, warrants, and agrees that:

• The User is fully able, competent, and authorized to enter into the terms, conditions, obligations, representations, and warranties set forth in these Terms and Conditions, including where the User is a legal or juridical entity;
• All registration information, including any User Information submitted, is truthful, accurate, and complete;
• The User will maintain the accuracy and completeness of such information throughout the use of the Web Portal;
• The User has attained the age of 18 years or older and is legally capable of accepting these Terms and Conditions;
• The User has not previously been suspended or removed from using the services of Sollogs;
• The User’s use of the Web Portal does not violate any applicable law or regulation, and access is void where prohibited by law;
• The User is not eligible to use the Web Portal if the User is a competitor of Sollogs or operates a similar business via an online platform;
• In the event that Sollogs alters or amends the eligibility criteria, and the User no longer complies with such criteria as determined solely by Sollogs, the User accepts that Sollogs may restrict or suspend access to the Web Portal or its services without any liability;
• The User is solely responsible for ensuring compliance with these Terms and Conditions.

3.2 Third-Party Service Providers

The User acknowledges and agrees that Sollogs may engage third-party service providers (such as payment gateways, email gateways, SMS API gateways, voice gateways, whatsapp messaging gateways and other contractors) to facilitate the provision of services. Such third-party service providers are independent contractors and not employees, agents, or authorized representatives of Sollogs.

The User agrees that:

• Sollogs is not liable for any actions, omissions, errors, or negligence of third-party service providers;
• Any use of services provided by third-party providers is at the User’s sole risk;
• The User shall not make any claims, demands, or legal actions against Sollogs for any losses, costs, damages, or other liabilities arising from the acts or omissions of third-party service providers;
• The User shall not attempt to circumvent the relationship between Sollogs and its third-party service providers or encourage others to do so.

4. Subscriber

Certain services on the Web Portal, such as accessing data exchange tools and calculating import duties, are available only to registered Subscribers of Sollogs and require a valid username and password to use. By registering as a Subscriber of any feature of Sollogs, you may be prompted to click the “Register” button during the registration process. By clicking this button, you confirm your agreement to be legally bound by these Terms and Conditions.

4.1 Payment Plans

Subscribers may select a payment plan that suits their needs. Sollogs currently offers the following subscription plans:

• Weekly Plan: Expires at 12:00 AM on the 7th day after subscription.
• Monthly Plan: Expires at 12:00 AM on the 30th day after subscription.
• Yearly Plan: Expires at 12:00 AM on the 365th day after subscription.

The details of each payment plan are available on the Web Portal at: https://sollogs.ae/#pricing

Sollogs may modify the subscription service from time to time, including by adding or removing features, functions, or services. Prices for subscription plans may also change; such changes will be published on the Web Portal, and Subscribers will be notified accordingly.

4.2 Payment, Refund, and Cancellation

By subscribing on www.sollogs.ae, you confirm that you have read, understood, and accepted these Terms and Conditions. You authorize Sollogs to automatically charge your selected payment method for the chosen subscription plan.

• Subscription Term: The initial subscription term starts immediately on the day of subscription and ends at the expiration of the selected plan. Renewal of a subscription is optional and may be undertaken by the Subscriber after receiving advance notification of the subscription’s expiry. Subscription terms cannot be cancelled prior to their expiration.
• Payment: All subscription fees are due in advance for the full subscription term. Fees are displayed on the Web Portal’s accounts and billing page at the time of purchase.
• Confirmation: Once payment is received, a confirmation notice will be sent to the Subscriber’s registered email within 24 hours. The receipt can also be viewed on the accounts and billing page of the Web Portal.
• Payment Methods: Payments are accepted via third-party payment providers, such as Telr Payment Gateway, using Visa or MasterCard credit/debit cards, or other methods supported by the provider. Payments are accepted in AED only. Any payments made in other currencies will be converted to AED.
• Verification of Payment: Subscription services are activated only after payment verification. If payment authorization fails or is cancelled, Sollogs may suspend or terminate access to the subscription service immediately.
• Cancellation: Subscribers may cancel their subscription at any time via the accounts and billing page. If cancellation occurs before the end of the current paid period, the subscription will remain active until the end of that period. No further charges will be applied after the expiry date unless the subscription is renewed.
• Refunds: All subscription fees are non-refundable and non-cancellable, except where specifically provided in this Agreement. Sollogs does not offer refunds for unused subscription credits or prepayments, even if the subscription is terminated or cancelled early.
• Exemptions: In cases where Sollogs, at its sole discretion, exempts a Subscriber from payment, no refund will be provided for any unused credits or prepayments at the time of exemption.

5. Privacy Policy

Protecting your privacy is very important to Sollogs. By using the Web Portal, you acknowledge and agree that Sollogs may collect, use, and disclose your personal information in accordance with the Sollogs Privacy Policy (“Privacy Policy”).

The Privacy Policy explains:

• What types of personal information are collected;
• How such information is used;
• How and under what circumstances the information may be disclosed;
• Your rights regarding your personal information; and
• The measures taken to protect your information.

Please review the Privacy Policy carefully to understand Sollogs’ commitment to maintaining your privacy and the handling of your information. By using the Web Portal, you consent to the practices described in the Privacy Policy.

6. Records

Sollogs shall maintain complete and accurate records of all contracts and transactions entered into by Users via the Web Portal to enable verification and reference.

However, Sollogs is not liable for any loss, corruption, or inaccuracy of data, technical information, or other particulars supplied by the User that occur due to reasons beyond the Company’s control, including but not limited to:

• Data corruption;
• Technical failures or delays; or
• Events of Force Majeure, such as natural disasters, network outages, or other circumstances beyond the reasonable control of Sollogs.

Users are responsible for maintaining their own backup copies of important data and records as needed.

7. Disclaimer

To the maximum extent permitted by law, Sollogs makes no representations or warranties, whether express, implied, or statutory, regarding:

• The Web Portal or any associated websites;
• The accuracy, completeness, timeliness, or reliability of any information, data, or content contained on the Web Portal;
• Continued access to or use of the Web Portal;
• Availability, performance, or uptime of the Web Portal;
• Backup, business continuity, or data recovery related to the Web Portal;
• The merchantability, quality, fitness, or suitability of the Web Portal, its services, or information for any particular purpose;
• Any supply agreements, panel agreements, or any guarantee of business with Sollogs;
• The Web Portal or its content being free from errors, malicious code, viruses, or other harmful components;
• Security, confidentiality, or the performance of the Web Portal at any specific standard or with any particular functionality.

The Web Portal is provided “as is,” “with all faults,” and “as available”. Sollogs does not warrant that the Web Portal will be accessible or operational at all times, and access may be interrupted due to maintenance, technical issues, or circumstances beyond our control.

8. Intellectual Property

The Web Portal and its content may be protected by copyright, trademark, or other intellectual property laws in the United Arab Emirates and internationally. All rights in such material are owned by or licensed to Sollogs, unless explicitly stated otherwise.

The User acknowledges that the Web Portal and the services constitute original works developed, compiled, prepared, revised, selected, and arranged by Sollogs using methods and standards of judgment created through substantial time, effort, and financial investment. These works constitute valuable intellectual property of Sollogs and, where applicable, third parties.

The User agrees to respect and protect the proprietary rights of Sollogs during and after the term of these Terms and Conditions. Any infringement of these rights may result in legal action at the appropriate forum, at Sollogs’ sole discretion, seeking all remedies available under Applicable Laws.

Specifically, the User agrees that:

• No portion of the Web Portal shall be downloaded, copied, or used in any way that removes or alters copyright, trademark, or other proprietary notices;
• Material from the Web Portal may only be downloaded or used for purposes expressly permitted under these Terms and Conditions;
• Any unauthorized use, reproduction, or distribution of the Web Portal or its content is strictly prohibited and may result in civil or criminal liability.

9. Prohibited Activities

As a User of the Web Portal, you agree not to engage in any of the following activities:

• Undertaking any unauthorized access or activity on the Web Portal;
• Modifying, adapting, or altering the Web Portal in any way;
• Using another User’s account to access services or the Web Portal;
• Creating or using fraudulent accounts for payment of fees;
• Providing false, misleading, deceptive, or otherwise inaccurate information;
• Engaging in activities that manipulate or attempt to manipulate the pricing of services;
• Downloading, printing, copying, reproducing, creating derivative works, or publicly displaying any content from the Web Portal, except for your own User Information;
• Infringing on any third party’s copyright, patent, trademark, confidential information, or other proprietary or intellectual property rights;
• Using any robot, spider, scraper, or other automated device, or manual process, to monitor, copy, or extract content from the Web Portal without prior written permission;
• Removing, disabling, defeating, or circumventing any security features or functionality of the Web Portal, including authentication or preventative measures;
• Damaging, disrupting, disabling, or impairing the Web Portal, or interfering with other Users’ access, including introducing viruses, malware, trojans, or conducting denial-of-service attacks;
• Colluding or corresponding with another User or person to avoid paying the applicable fees to Sollogs;
• Systematically retrieving data or content to create a compilation, database, or directory without written permission from Sollogs;
• Tricking, defrauding, or misleading Sollogs or other Users, including attempts to obtain sensitive account information such as passwords;
• Engaging in automated use of the Web Portal, such as scripts to send comments or messages, or data mining, robots, or similar tools;
• Using information obtained from the Web Portal to harass, abuse, or harm another person;
• Using the Web Portal to compete with Sollogs or for any revenue-generating or commercial purpose without prior written consent;
• Deciphering, decompiling, disassembling, or reverse-engineering any software, algorithms, or components of the Web Portal;
• Attempting to bypass any access restrictions or measures designed to prevent unauthorized access;
• Disparaging, tarnishing, or harming Sollogs or the Web Portal in any manner, in the sole discretion of Sollogs.

Sollogs reserves the right to suspend or terminate access to the Web Portal and these Terms and Conditions immediately for any User who engages in, or is reasonably suspected of engaging in, any of the above prohibited activities.

10. Communications: Emails

By creating an account with Sollogs, you consent to receive communications from Sollogs, including but not limited to:

• Service-related notices;
• Important information regarding your account or the Web Portal;
• Marketing materials, promotions, and special offers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link provided in the email. Please note that unsubscribing from marketing communications does not affect service-related or legally required communications, which may still be sent to you.

11. Confidential Information

The User is responsible for maintaining the confidentiality and security of their account credentials, including their username and password, and for all activities conducted through their account.

Unless otherwise expressly agreed in writing by Sollogs, the User agrees to:

• Keep confidential and not disclose any information obtained through the Web Portal that is designated as confidential or that, by its nature, would reasonably be considered confidential (“Confidential Information”);
• Not use Confidential Information for any purpose other than as permitted under these Terms and Conditions;
• Protect such Confidential Information using a reasonable degree of care, no less than the care used to protect their own confidential information.

Confidential Information shall not include information that:

• Is or becomes publicly available other than through a breach of these Terms and Conditions by the User;
• Was already in the User’s lawful possession prior to disclosure by Sollogs;
• Is independently developed by the User without reference to or use of Sollogs’ Confidential Information.

Upon written request by Sollogs, the User shall promptly return or destroy all copies of Confidential Information in their possession or control, unless retention is required by applicable law.

12. Warranty

The User represents and warrants to Sollogs that:

• The User has the full legal capacity, right, and authority to enter into and be bound by these Terms and Conditions, and where applicable, to bind any organization or body corporate on whose behalf the User is acting;
• All information provided by the User in connection with these Terms and Conditions is true, accurate, and complete, and Sollogs is entitled to rely on such information;
• The User agrees that access to and use of the Web Portal and its services is for the User’s own use only, and not on behalf of any third party unless expressly authorized by Sollogs;
• The User’s subscriber and account details are accurate and up to date, and the User shall promptly update such details on the Web Portal in the event of any changes;
• The User has conducted independent due diligence regarding the Web Portal, including its functionality and operation, and has not relied on any representation, warranty, or statement made by Sollogs or any third party, except as expressly stated in these Terms and Conditions;
• The User shall not infringe, and shall not permit or assist any third party to infringe, any intellectual property rights of Sollogs, and shall use reasonable efforts to protect such rights from unauthorized use or infringement;
• The User shall comply with all obligations imposed under Applicable Laws in connection with the use of the Web Portal and services.

13. Safety and Security

The User shall ensure that appropriate security measures, including encryption and device-level protections, are implemented on any desktop, mobile device, or other device used to access the Web Portal. The User accepts full responsibility and liability for any compromise, unauthorized access, disclosure, or use of information arising from inadequate security on the User’s devices or systems.

To maintain the safety and integrity of the Web Portal, the User must immediately notify Sollogs upon becoming aware of any:

• Unauthorized or suspected unauthorized activity related to the User’s account;
• Unauthorized use or disclosure of the User’s username, password, or any Confidential Information;
• Security vulnerability, weakness, or threat affecting the Web Portal.

The User agrees to:

• Take all reasonable steps within their control to mitigate, prevent, or stop such incidents; and
• Provide full cooperation and assistance to Sollogs in any investigation, action, or legal proceeding related to such incidents.

While Sollogs uses reasonable efforts to maintain the security and integrity of the Web Portal, the User acknowledges that no system is completely secure. Accordingly, Sollogs does not guarantee absolute security or confidentiality, and shall not be liable for any loss or damage suffered by the User as a result of any security breach beyond its reasonable control.

14. Access

Notwithstanding the User’s acceptance of these Terms and Conditions, Sollogs is under no obligation to provide access to the Web Portal or to guarantee its availability, functionality, or uninterrupted operation at any time.

Sollogs reserves the right, at its sole discretion, to:

• Suspend, restrict, or terminate access to the Web Portal;
• Modify, update, or discontinue any part of the Web Portal or its services;

at any time and without prior notice to the User.

Access to the Web Portal may require the use of a username, password, or other authentication methods. The User is solely responsible for maintaining the confidentiality and security of such credentials and must not disclose them to any third party. Any activity conducted through the User’s account shall be deemed to have been performed by the User.

15. Limitation of Liability

The User shall be solely responsible for all claims, losses, and damages arising out of or in connection with the User’s access to or use of the Web Portal or services. Any act or omission occurring through the User’s account shall be deemed to have been carried out by the User, regardless of whether such act or omission was authorized by the User.

To the maximum extent permitted by Applicable Laws, Sollogs and its officers, directors, managers, partners, members, shareholders, employees, affiliates, and agents (collectively, the “Indemnified Parties”) shall not be liable to any person for any claims, liabilities, losses, costs, expenses (including legal fees), damages, or penalties of any kind, including but not limited to:

• Direct, indirect, incidental, special, punitive, or consequential damages;
• Costs incurred in procuring substitute services;
• Loss, corruption, destruction, or interruption of data or materials;
• Loss of income, revenue, profits, business opportunities, contracts, anticipated savings, goodwill, or reputation (collectively, “Claims”).

Such Claims include, without limitation, those arising out of or in connection with:

• Access to, use of, or inability to use the Web Portal;
• Any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission;
• Computer viruses or harmful components, including damage to User devices resulting from use of the Web Portal;
• Communication line failures, system interruptions, or technical malfunctions;
• Theft, destruction, unauthorized access to, alteration of, or use of User Information;
• Delays or failures in receiving information submitted by the User;
• Pricing errors, service interruptions, or inaccuracies;
• Any content or data obtained through the Web Portal.

This limitation applies whether the claim arises in contract, tort (including negligence), strict liability, or otherwise, and even if Sollogs has been advised of the possibility of such damages or losses.

16. Indemnification

The User agrees to defend, indemnify, and hold harmless Sollogs, including its officers, directors, employees, affiliates, agents, and representatives (collectively, the “Indemnified Parties”), from and against any and all claims, liabilities, losses, damages, costs, expenses, and penalties (including reasonable legal fees) arising out of or in connection with:

• Any breach of these Terms and Conditions or violation of any applicable law by the User;
• Any fraud, negligence, or willful misconduct of the User in relation to the Web Portal or services;
• Any infringement of intellectual property rights of Sollogs or any third party by the User while accessing or using the Web Portal or services;
• Any unauthorized use of the User’s account, username, or password;
• Any inaccuracy, misrepresentation, or breach of warranties made by the User under these Terms and Conditions;
• Any breach of security procedures by the User or any person authorized by the User to access the Web Portal;
• Any unauthorized disclosure of information or data uploaded to the Web Portal due to the User’s actions or omissions;
• Any claims arising from the User’s use of the services or interaction with other users or third parties.

Sollogs shall promptly notify the User of any such claim. The User agrees to provide full cooperation and reasonable assistance, at the User’s expense, in the defense or settlement of such claims.

To the maximum extent permitted by Applicable Laws, Sollogs shall not be liable to the User or any third party for any losses or damages arising from:

• The User’s use of or inability to use the Web Portal or services;
• Any delay or failure in performance of services, including those caused by third parties, technical failures, or circumstances beyond Sollogs’ reasonable control.

Without limiting the foregoing, the User further agrees to indemnify and hold harmless Sollogs, its officers, employees, insurers, and agents from any claims, losses, damages, or expenses (including legal costs on a full indemnity basis) arising directly or indirectly from any infringement of third-party intellectual property rights resulting from the User’s use of the Web Portal or any related software or services.

The obligations under this Clause shall survive termination of the User’s account or access to the Web Portal.

17. Suspension and Termination

The User may request deletion of their account at any time through the profile settings page of the Web Portal. Upon such request, Sollogs will process the account deletion in accordance with its policies.

Notwithstanding the above, the User agrees that Sollogs may, at its sole discretion and without prior notice, suspend, restrict, or terminate:

• The User’s account;
• Any associated email address; and/or
• Access to the Web Portal or any of its services.

Access may also be automatically withdrawn if the User’s account remains inactive for a period determined by Sollogs.

Grounds for suspension or termination include, but are not limited to:

• Breach or violation of these Terms and Conditions or any related agreements, policies, or guidelines;
• Requests or directives from law enforcement or other governmental authorities;
• Discontinuation or material modification of the Web Portal or its services (in whole or in part);
• Unexpected technical, operational, or security issues;
• Extended periods of inactivity;
• Engagement in fraudulent, illegal, or unauthorized activities;
• Provision of information that is false, inaccurate, outdated, or incomplete;
• Failure to meet eligibility requirements;
• Unauthorized use of subscription services;
• Misconduct, including any conduct that may harm the reputation or interests of Sollogs.

The User acknowledges and agrees that all decisions regarding suspension, restriction, or termination shall be made at the sole discretion of Sollogs.

To the maximum extent permitted by law, Sollogs shall not be liable to the User or any third party for any loss or damage arising from the suspension or termination of the User’s account, associated email, or access to the Web Portal or its services.

18. General and Governing Law

These Terms and Conditions constitute the entire agreement between the User and Sollogs and supersede all prior agreements, understandings, and representations relating to the subject matter herein.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, such provision shall not affect the validity or enforceability of the remaining provisions.

Any failure or delay by Sollogs in enforcing its rights under these Terms and Conditions shall not constitute a waiver of such rights.

The User may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of Sollogs.

These Terms and Conditions and the legal relationship between the User and Sollogs shall be governed exclusively by the laws of the United Arab Emirates.

19. Arbitration

Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in the United Arab Emirates.

• The arbitration shall be conducted by a sole arbitrator;
• Proceedings shall be carried out in accordance with the rules of a recognized arbitration center in the UAE (such as the UAE International Arbitration Centre or any successor body);
• The language of arbitration shall be English and/or Arabic;
• The decision of the arbitrator shall be final and binding on both parties.

20. Conflicts

These Terms and Conditions shall be read together with any separate written agreement entered into between the User and Sollogs in relation to the Web Portal or services.

In the event of any conflict or inconsistency between these Terms and Conditions and such specific agreement, the terms of the specific agreement shall prevail to the extent of the conflict.

21. Severability

If any provision (or part of a provision) of these Terms and Conditions is held to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall continue in full force and effect without being affected or prejudiced.

22. Sanctioned Countries

The User acknowledges and agrees that Sollogs complies with applicable sanctions laws and regulations of the United Arab Emirates.

Accordingly, Sollogs shall not engage in business with, or provide services to, any individual, entity, or country that is subject to sanctions, including those designated by the Office of Foreign Assets Control (OFAC) or under UAE law.

The User represents and warrants that they are not located in, organized under the laws of, or otherwise associated with any sanctioned country or restricted party, and will not use the Web Portal in violation of such laws.

23. Force Majeure

If either party is prevented, hindered, or delayed in performing any of its obligations under these Terms and Conditions due to an event of Force Majeure, the time for performance of such obligations shall be extended for a period mutually agreed in writing, taking into account the nature of the event and the importance of timely performance.

For the purposes of this clause, a “Force Majeure Event” means any event beyond the reasonable control of the affected party, including but not limited to:

• Fire, flood, or natural disasters;
• Acts of God;
• Declared war or civil unrest;
• Government actions, restrictions, or regulations preventing performance;
• Any other event beyond the reasonable control of the affected party, not caused by its fault or negligence.

The party affected by a Force Majeure Event shall:

• Notify the other party promptly upon becoming aware of the event, including details of its nature, commencement date, and expected impact;
• Provide, where reasonably practicable, an estimate of the duration of the delay;
• Take all reasonable steps to mitigate the effects of the Force Majeure Event and resume performance as soon as possible;
• Keep the other party informed of any material developments relating to the event.

If the affected party is unable to perform its obligations for a period exceeding thirty (30) working days, or such other period as may be agreed in writing between the parties, the unaffected party shall have the right, at its sole discretion, to terminate this Agreement immediately by providing written notice to the affected party.

24. Feedback

By submitting any ideas, suggestions, feedback, content, documents, or proposals (collectively, “Contributions”) to Sollogs through the Web Portal or any communication channels, you acknowledge and agree that:

• Your Contributions do not contain confidential or proprietary information belonging to you or any third party;
• Sollogs is under no obligation of confidentiality, whether express or implied, with respect to such Contributions;
• Sollogs may use, reproduce, modify, publish, distribute, or disclose such Contributions for any purpose, in any manner, and in any media worldwide, without restriction;
• Sollogs may already be developing or have developed similar ideas or content, and your Contributions do not create any obligation or liability in this regard;
• Your Contributions shall automatically become the property of Sollogs without any obligation to compensate or acknowledge you;
• You shall not be entitled to any compensation, reimbursement, or credit of any kind for such Contributions.

The User further represents and warrants that any feedback or Contributions submitted:

• Are not defamatory, false, or misleading;
• Do not contain offensive, abusive, defamatory, libellous, derogatory, hateful, or discriminatory language;
• Do not include any obscene, pornographic, or otherwise unlawful content;
• Do not violate the rights of any third party, including intellectual property or privacy rights.

Sollogs reserves the right to remove, edit, or refuse to publish any Contributions that violate these Terms and Conditions.

25. Disputes

Any dispute or concern arising in connection with the Web Portal or these Terms and Conditions should be reported to Sollogs promptly via email at customercare@sollogs.ae

Sollogs will make reasonable efforts to investigate and resolve any reported dispute in good faith.

26. Contact

For any suggestions, feedback, complaints, or queries related to the Web Portal or these Terms and Conditions, the User should contact Sollogs at customercare@sollogs.ae

27. Acknowledgment

The User acknowledges and agrees that Sollogs may be required to share information pertaining to the User with regulatory authorities, banks, or other relevant third parties, in accordance with applicable laws.

By using the Web Portal, the User consents to such disclosures as necessary to comply with legal and regulatory obligations.